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Information for consumers

Cancellation rights

Consumers as defined by Section 13 of the German Civil Code (BGB) are entitled to withdraw from this contract within fourteen days without stating reasons. The cancellation period is fourteen days as of the date of conclusion of the contract.

In order to exercise your cancellation right, you must notify us (PixelPlanet GmbH, Hoyaer Str. 13, 28205 Bremen, Fax: +49 (0)421 24778-24, info@pixelplanet.de) by means of a clear statement (e.g., a letter sent by mail, fax or e-mail) of your decision to cancel this contract.
In order to comply with the cancellation period, it is sufficient to verifiably send notification of the decision to exercise your cancellation right before expiry of this period.


Consequences of cancellation

If you cancel the contract, we shall return all payments which we have received from you, including delivery costs (with the exception of additional costs incurred from the selection of a different type of delivery to the cheapest standard delivery option offered by us) immediately and at the latest within 14 days from the date upon which we received receipt of notification of cancellation of the contract.
We shall employ the same means of payment used for the original transaction to return the payment, unless explicitly agreed otherwise. Under no circumstances shall you be charged any fees for repayment.