PdfGrabber (macOS) FAQs
Information on and answers to some of the most frequently asked questions in conjunction with the use of our software “PdfGrabber Mac-Edition“.
Since macOS High Sierra 10.13.4 Apple displays the following message when starting PdfGrabber (or other 32-bit apps) for the first time:
Apple plans to support only 64-bit apps with one of the next macOS versions. The migration process at Apple is not finished yet. 32-bit apps can still be used with the last two macOS versions High Sierra and Mojave.
Simply confirm the message with “OK” and PdfGrabber starts immediately.
At PixelPlanet we are already working on a conversion of our apps to 64-bit. A date is not fixed yet, but we will finish and release the update in time for the release of a macOS version, which will only support 64-bit.
For more information about the transition, please visit Apple’s support homepage.
When exporting to DXF, text from the PDF is not copied as text (letters) but as character/line commands. Changing the profile preferences has no effect.
Instead of the command ‘Text output:i’ in the PDF source text, the instructions: ‘Draw a point’ and ‘Draw a short vertical line’ are issued. If there are no text output instructions in the PDF document, no text entities will be generated in the DXF. Character instructions will be exported as character entities and text output instructions as text entities. Changing the preferences for the text output has no influence upon this, this is also true for the preference that no texts are to be exported.
When converting to DXF, instead of the text contained in the PDF, the letters are always jumbled up. However, conversion to other formats works properly.
I tried to export a scan-based document. The result included only a graphic file but no text. Is this correct?
1. Start up the PdfGrabber and select the desired output format in the upper section of the window. The software offers a number of different output formats which satisfy different requirements. To achieve your goal, select the format ‘Word/RTF Text box-layout’. All of the settings that are necessary for the most detailed possible export into RTF/Word format are preselected here.
2. In the middle section of the window select the relevant ‘Source Document’. In order to add a document to the list, press the ‘Add’ button. Select the required PDF file from the subsequent file dialogue.
3. Next press the ‘Start’ button to begin the export process. During export, a message window appears showing the latest status information.
4. Once the export process is complete, the exported Word document is opened in Microsoft Word, provided that this program is installed on your computer.
NOTE: Please note that the export time depends on the size of the document and the type of the PDF document. PDF documents that contain numerous images usually require a longer export time.
I would like to forward a file generated via the RTF/Word export function, but the file is not displayed on the target PC or is in the wrong font. What should I do?
After using the RTF/Word export function, I can only see a “Section change” in Word and the document is otherwise empty. What should I do?
The export of large documents and PDF files with a lot of pictures takes a very long time. What can I do?
The following options are available to solve this problem:
a) Make sure your system has sufficient storage space.
b) Deactivate the export of “images” and “lines as background image” under “Format — format options” in profile settings in order not to export any graphic images and to keep file sizes smaller.
c) Export the document in stages (pages 1 – 100, pages 101 – 200, etc.). You can set the page ranges you require in the profile options in the index card “Ranges” tab.
You can order the full version of the PdfGrabber software from our online shop or your software dealer. Delivery is via download. You will be sent an unlocking code by e-mail. If you do not want to order via the Internet, you can also fax your order to us (+49 421 24778-24).
The demo version adds random Xs to the exported text. This no longer occurs in the full version of the PdfGrabber. If you have already purchased a license for the full version of the software, and the Xs still appear, ensure that you have activated the software with the license data. The demo version also places a stamp on graphics; this is also no longer the case with the full version. You can order the full version of the PdfGrabber from our shop or contact your software dealer.